Frequently asked questions
Sizes, spinning, folding, camping, hook-up and ordering.
Which machine size fits me?
Rule of thumb: 7 litres for delicates and single items, 12 litres as the compact travel format, 15–16 litres for everyday small loads at home. The Camping Washer 15L is rated at a 2.5 kg load — roughly a day's small laundry for two people.
What does the spin function give me?
After the wash cycle, spinning throws the water out of your clothes: they come out of the machine much drier and dry noticeably faster on the line. The Folding Washer 15L has an integrated spin function; the 12L travel washer comes with a separate spin basket.
How small does a foldable machine actually get?
The foldable models collapse flat after washing and then fit into a cupboard, onto a shelf or into the car boot. Let them dry briefly before stowing — that keeps everything fresh.
Can I do laundry while camping or in a motorhome?
Yes — that is exactly what the foldable models are for: compact in your luggage, set up in minutes. All you need on site is a power source and water. The Automatic Washer 7L Touch is explicitly designed for motorhome use as well.
How does the water get in — and out again?
Filling and draining differ by model — the details are in each manual. The 12L travel washer includes a drain hose for easy pumping out; where there is no drain nearby, the drain pump moves up to 100 litres per minute.
How do I clean and maintain my machine?
After washing, drain the remaining water, wipe the interior with a soft cloth and let the unit dry open before folding or stowing it. Do not use aggressive cleaners.
What does the appliance base do?
The base carries up to 500 kg and puts your washer or dryer on 4 wheels — handy for cleaning and rearranging. Its width adjusts from 46 to 60 cm to fit your appliance.
Why would I need a drain pump?
When the drain sits higher or further away than the appliance: the 400 W pump moves waste water from sink, shower or bathtub at up to 100 litres per minute to where it needs to go — with 2 connections for flexible installation.
How much detergent should I use?
Much less than in a full-size machine — dose sparingly to match the small amount of water. Too much detergent foams heavily and forces extra rinse cycles.
How fast is delivery?
Shipped from the EU, usually 2–4 working days within Germany. Details on the Shipping & delivery page.
How do I pay?
Securely via the Stripe checkout with credit or debit card. Your card details never reach our servers.
Can I return my order — and what about defects?
The statutory 14-day right of withdrawal for consumers applies, plus the statutory 24-month warranty. Details in the withdrawal policy — for anything else, just send us an email.